Refund Policy

This Refund Policy applies to all subscription purchases made through the CastWatchy platform. By purchasing a subscription, you agree to the terms of this Refund Policy alongside our Terms & Conditions.

CastWatchy offers a 2-days money-back guarantee for first-time subscribers who experience genuine technical issues that our support team is unable to resolve. We believe in our service and want you to feel secure in your purchase decision.

To be eligible for a refund, the following conditions must be met:

• Your account must be in good standing with no violations of our Terms and Conditions
• The request must include a valid reason and supporting details about the issue experienced
• Your payment must have been processed successfully and not already disputed
• You must not have previously received a refund from CastWatchy

Refunds will not be issued in the following circumstances:

CastWatchy may offer a free trial period to new subscribers. The following terms apply to free trials:

• Free trials are available to new CastWatchy subscribers only one per person, household, or device
• You will not be charged during the free trial period
• At the end of the free trial, your subscription will automatically convert to a paid plan unless cancelled beforehand
• You must cancel before the trial period ends to avoid being charged for the next billing cycle
• Once a free trial converts to a paid subscription, standard refund terms apply
• Abuse of the free trial system (such as creating multiple accounts) will result in permanent bans

To submit a refund request, please follow the steps below. Providing complete and accurate information will help us process your request faster.

Once your refund request has been approved, the time it takes to receive your funds depends on your payment method and financial institution:

In certain circumstances, CastWatchy may offer a partial refund at our sole discretion. Partial refunds may be considered in the following situations:

• Significant service outages that lasted for an extended period and were within our control
• A major feature or channel package was removed that was a primary reason for your subscription
• Technical issues that affected only a portion of the service you subscribed for
• Goodwill gestures in cases where full refund criteria are not strictly met but the circumstances warrant consideration

Partial refunds are calculated based on the unused portion of your subscription period and the nature of the issue reported. The decision to grant a partial refund rests entirely with CastWatchy's billing and support team.

We strongly encourage you to contact our support team before initiating a chargeback or payment dispute with your bank or payment provider. We can often resolve issues faster and more efficiently than a formal dispute process.

• Filing a chargeback without first contacting CastWatchy support may result in immediate account suspension
• Fraudulent chargebacks (where service was received and used) will be disputed with full transaction evidence
• Accounts subject to chargebacks will be permanently banned from CastWatchy services
• We reserve the right to recover costs associated with defending fraudulent chargeback claims

CastWatchy may make exceptions to this Refund Policy in extraordinary circumstances at our sole discretion. These may include:

• Duplicate charges caused by a technical error on our payment system
• Unauthorized transactions where your account was accessed without your knowledge
• Charges made after a cancellation was confirmed by our support team
• Significant prolonged outages affecting the entire platform due to our infrastructure failures

If you believe an exception applies to your situation, please contact our billing team at billing@castwatchy.com with full details and any supporting documentation.

CastWatchy reserves the right to modify this Refund Policy at any time. Changes will take effect immediately upon being posted to this page. We will notify existing subscribers of significant changes via email or a notice on our website.

The Refund Policy that applies to your purchase is the version in effect at the time of your transaction. We encourage you to review this page periodically to stay informed of any updates.